Refund policy

Returns & Refunds Policy

Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please contact us at info@simplygood.com.au within 7 days of receiving your order. We will arrange a replacement or full refund.

Refunds
Refunds will be processed to your original payment method once the returned item has been received and inspected. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exclusions
For hygiene and safety reasons, most food items can not be returned.

How to Return an Item

1. Contact us at info@simplygood.com.au to request a return.

2. We will provide you with return instructions.

3. Pack the item securely and post it back using the method provided.

Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law, which guarantees that products must be of acceptable quality, fit for purpose, and as described.